Monitoring-testing
Is your IVR system continuously delivering the expected customer experience?

If you aren’t automatically monitoring your voice system’s performance on a continuous basis, it’s likely that 3 to 10% of your customers are experiencing issues like:
Lengthy prompt delays, garbled audio, incorrect prompts, data-dip problems, busy signals etc.
TekVision’s Monitoring-Testing service uses our automated testing platform (AIMT) to place calls into your IVR environment. Our service tests any IVR / voice system, including: Cisco, Genesys, Avaya, Interactive Intelligence, Nuance and other platforms. Major features include:
TekVision’s Monitoring-Testing service will enable you to identify and resolve customer experience problems faster to minimize impacts to your customer and your contact center.