TekVision’s Monitoring-Testing service uses our automated testing platform (AIMT) to place calls into your IVR environment. Our service tests any IVR / voice system, including: Cisco, Genesys, Avaya, Interactive Intelligence, Nuance and other platforms. Major features include:
End-to-end customer experience performance monitoring-testing using whatever schedule best meets your requirements (e.g. 24x7)
Touch-tone and speech applications testing using speech recognition, text-to-speech and DTMF
Email & voice alerts for immediate notification of customer experience performance issues
Easy-to-use reports provide macro view of test results to pinpoint problem trends and patterns
Diagnostic tools and call recordings to support speedy problem identification and resolution
TekVision’s Monitoring-Testing service will enable you to identify and resolve customer experience problems faster to minimize impacts to your customer and your contact center.