Functional testing

Have your IVR applications, routing and reports been thoroughly tested?

Voice systems play a vital role in supporting customer contact centers. These systems require regular changes to ensure they are up-to-date, accurate and reliable. These changes often introduce customer experience problems.

Thorough testing of new applications and changes to existing systems is critical for a good customer experience.

Our automated testing platform (AIMT) supports rigorous testing, while reducing costs and cycle times.

Our Functional testing service delivers the following benefits to our customers and partners:

  • Speed

    Rapid test case development, functional testing, problem identification & resolution throughout your development and QA cycles

  • Flexibility

    Test any type of voice system, any time, any location

  • Comprehensive

    Thorough, consistent, accurate end-to-end customer experience testing

  • Operational benefits

    Good quality customer experience supports more self-serve and reduced zero-outs

Our best practices functional testing methodology and expertise, will give you confidence that your IVR system, routing and reports have been thoroughly tested.

HEALTH
CHECKS

IVR Customer experience performance assessment

Load
Testing

Peak-load IVR performance assessment

Soak
Testing

Sustained low volume voice system testing

Functional
Testing

IVR applications, agent and email routing, custom reports

Monitoring
Testing

Continuous IVR Customer Experience monitoring