Functional testing
Have your IVR applications, routing and reports been thoroughly tested?

Voice systems play a vital role in supporting customer contact centers. These systems require regular changes to ensure they are up-to-date, accurate and reliable. These changes often introduce customer experience problems.
Thorough testing of new applications and changes to existing systems is critical for a good customer experience.
Our automated testing platform (AIMT) supports rigorous testing, while reducing costs and cycle times.
Our Functional testing service delivers the following benefits to our customers and partners:
Our best practices functional testing methodology and expertise, will give you confidence that your IVR system, routing and reports have been thoroughly tested.