Lens Automated Digital Testing
Customer experience testing for your web/chatbots
Automated digital CX testing designed to emulate human interactions with web/chatbots
Whether your contact center technology is cloud-based or on-premise, you know how important it is to ensure your technology and infrastructure operates as expected.
TekVision's Lens Digital Testing platform provides the right solutions to thoroughly monitor and test your chatbots.
Using our CX Monitoring solution, Lens delivers detailed, actionable data that allows you to rectify problematic customer experience (CX) issues swiftly so you can deliver a positive customer experience with confidence.
Lens Automated Digital Testing enables you to:
- Identify and fix CX issues to achieve an improved NPS (Net Promoter Score)
- Remove prohibitive costs and inaccuracy of manual testing
- Greatly reduce time-to-resolution and prevent critical outages
- Identify problematic response times to facilitate seamless migrations
- Capture actionable data for change management
Automated chatbot CX testing and monitoring capabilities.
Swift testing, problem identification and insights to rapidly resolve issues.
Key insights to boost operational performance and improve service quality.
Flexibility to test chatbots for your industry sector
Our Automated Digital CX Testing Solution
Quickly identify and resolve customer experience problems for production chatbots
Our automated CX Monitoring solution provides an ongoing accurate view of your technology's performance from a customer perspective. This provides operational peace of mind and means you can keep your focus on the most important aspect of your business—building and maintaining positive customer relationships.