Case Studies

No matter your industry or operation size, TekVision's Lens platform of CX testing solutions is robust enough to handle even the largest of systems, while scaling to meet the needs of every customer—enabling cost and time savings while achieving your operational goals.

Review the case studies below to see how TekVision supports customer experience excellence through technical assurance.

· Transportation

Transportation Case Study

Regression Testing substantially reduces testing time for transportation organization: Discover how Lens Regression Testing can help you target and rectify problems to improve your contact center technology migrations and upgrades.

Gord Brown

· Insurance

Insurance Case Study

Lens Load Testing ensures smooth cutover to hybrid cloud/premise environment for industry-leading insurance company: Discover how Lens Load Testing can help you proactively pinpoint and rectify performance problems to improve your contact center operations.

Gord Brown

· Telecommunications

Telecommunications Case Study

CX Monitoring Improves IVR Performance for Renowned Telecommunications Company: Discover how Lens CX Monitoring can help you target and rectify problems and improve your contact center operations.


Our Solutions

Comprehensive, scalable, high-value CX testing and monitoring to ensure your contact center systems are operating as expected.

Quickly identify and resolve customer experience problems for production voice and digital systems.

Load Testing

Accurately assess performance of your contact center's infrastructure at peak load.

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

Deliver baseline assessment of your production system's customer experience.