Focal Points: The TekVision Blog
First Call Resolution: How Front Door Assurance Can Lead to CX Success
When a customer calls into your system for any reason, they expect to be greeted by simple menu options that pertain to their reason for calling so they can reach the appropriate agent as swiftly as possible.
Flying Blind: How Automated Testing Can Reveal Hidden CX Issues
If you’re reading these words, it’s likely that your professional life exists within the realm of customer experience (CX), where client satisfaction rules all and technology plays a key role in maintaining those important relationships.
Unpacking the world of automated CX monitoring and testing
If you’re reading these words, it’s likely that your professional life exists within the realm of customer experience (CX), where client satisfaction rules all and technology plays a key role in maintaining those important relationships.
Our Solutions
Comprehensive, scalable, high-value CX testing and monitoring to ensure your contact center systems are operating as expected.
Quickly identify and resolve customer experience problems for production voice and digital systems.
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
