Focal Points: The TekVision Blog

· Articles

Testing the Waters of Cloud Migrations

Migrating contact center technology to the cloud is undoubtedly a complex and daunting project with many moving parts, which is why it’s best to work with the right experts to ensure successful outcomes.

Gord Brown

· Articles

Flying Blind: How Automated Testing Can Reveal Hidden CX Issues

If you’re reading these words, it’s likely that your professional life exists within the realm of customer experience (CX), where client satisfaction rules all and technology plays a key role in maintaining those important relationships.

Gord Brown

· Articles

Unpacking the world of automated CX monitoring and testing

If you’re reading these words, it’s likely that your professional life exists within the realm of customer experience (CX), where client satisfaction rules all and technology plays a key role in maintaining those important relationships.

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Lens 5.0 CX Assurance Testing Solutions

Learn more about our suite of CX technology testing and monitoring services.

Lens Testing Suite Solutions
CX Monitoring for contact center technologies

CX Monitoring

Quickly identify and resolve customer experience problems for production voice and digital systems.

CX Monitoring for contact center technologies

Virtual Agent Desktop Testing

Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.

CX Monitoring for contact center technologies

Automated Web Chat Testing

Optimize your automated chat systems to support digital customer interactions without the need for a live agent.

Load TestingLoad Testing assures performance at peak loads for your CX migration and upgrade success

Load Testing

Accurately assess performance of your contact center's infrastructure during peak load periods.

Regression TestingRegression Testing reduces the time required for manual testing for CX software updates and infrastructure upgrades.

Functional Regression Testing

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

Health Checks provide a baseline performance snapshot vs your competitors

Benchmark Testing

Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)