Would You Like to Outperform Your Competition?

Lens Health Checks provide a baseline snapshot to benchmark performance vs your competitors

Today more than ever, customers seek prompt, accurate and seamless interactions from the banks they do business with. If you have yet to include automated technology monitoring and testing in your CX strategy, it’s very likely some customers are quietly giving up after encountering lengthy delays, invalid prompts, dropped calls or poor sound quality.

CX Benchmarking provides a baseline snapshot of your systems, allowing you to compare them to best practices for a broader picture of your CX performance. This broader snapshot is the best way to compare your CX operation to that of your competitors, while giving you key data that will allow you to greatly improve your technology's performance.

We are pleased to offer this CX Benchmark service and look forward to discussing how TekVision can assist you in achieving optimal technical assurance.

Confirm your complimentary benchmark for CX Excellence.

For more information

Garfield (Gary) Goulding - Senior Director Business Development

Email: garfield.goulding@tekvision.com

Voice: 416-788-4101

Connect with me on LinkedIn

"With over 25 years of consulting experience, I guide businesses to better customer experiences. Working from a consultative approach, my goal is to dive deep into the tools and analytics to ensure that brands get the most from their self service tools."