Testing the Waters of Cloud Migrations
Migrating contact center technology to the cloud is undoubtedly a complex and daunting project with many moving parts, which is why it’s best to work with the right experts to ensure successful outcomes.
This Call is Being Recorded: The Importance of Quality and Technical Assurance
With 80% of customers considering experience to be as important as services and products from a company, it should be important for organizations to apply tactics that continually improve and prioritize this aspect of their business.
First Call Resolution: How Front Door Assurance Can Lead to CX Success
When a customer calls into your system for any reason, they expect to be greeted by simple menu options that pertain to their reason for calling so they can reach the appropriate agent as swiftly as possible.
Flying Blind: How Automated Testing Can Reveal Hidden CX Issues
If you’re reading these words, it’s likely that your professional life exists within the realm of customer experience (CX), where client satisfaction rules all and technology plays a key role in maintaining those important relationships.