About TekVision

Excellence in contact center technical assurance testing and monitoring since 1995.

Established in 1995, TekVision’s focus has long been centered on providing CX testing and monitoring services to help our clients meet their customer experience performance goals. Pulling from an extensive foundation of technical expertise and experience spanning over 25 years, we design and deliver scalable, high-value testing solutions for a broad range of North American organizations, across multiple industries including: telecommunications, finance, insurance, utility, transportation, retail and public sector.

Since each organization and contact center system is different, we aim to establish a strong bond with every client to fully understand their technical and operational requirements. Our commitment to excellence and customer satisfaction is reflective of your need to achieve a high quality customer experience through your voice and digital channels and we aim to provide the best solution to reach your goals and save you time, money and resources.

 

Lens 5.0 CX Assurance Testing Solutions

Learn more about our suite of CX technology testing and monitoring services.

Lens Testing Suite Solutions
CX Monitoring for contact center technologies

CX Monitoring

Quickly identify and resolve customer experience problems for production voice and digital systems.

CX Monitoring for contact center technologies

Virtual Agent Desktop Testing

Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.

CX Monitoring for contact center technologies

Automated Web Chat Testing

Optimize your automated chat systems to support digital customer interactions without the need for a live agent.

Load TestingLoad Testing assures performance at peak loads for your CX migration and upgrade success

Load Testing

Accurately assess performance of your contact center's infrastructure during peak load periods.

Regression TestingRegression Testing reduces the time required for manual testing for CX software updates and infrastructure upgrades.

Functional Regression Testing

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

Health Checks provide a baseline performance snapshot vs your competitors

Benchmark Testing

Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)

Are you ready to bring your customer experience into focus?

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