Customer Experience Excellence for Contact Centers
Innovative, high value CX testing solutions to elevate your contact center's operational performance.
Lens allows you to focus on what matters most, your customers.
Lens is an automated CX testing platform designed to deliver actionable insights into the health and performance of your contact center environment. Lens helps you quickly identify and resolve problem areas to achieve and maintain an outstanding customer experience.
Our Lens Solutions
Comprehensive, scalable, high-value CX testing and monitoring to ensure your contact center systems are operating as expected.
Quickly identify and resolve customer experience problems for production voice and digital systems.
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Rapid implementation, testing, problem identification & resolution
Test any type of voice or chatbot system, any time, any location
Thorough, consistent, proven, accurate testing
Affordable, competitively priced services
High quality CX supports more self-serve & reduced operational costs