Soak Testing

Will your IVR system deliver the expected customer experience over an extended period?

If you’re planning significant upgrades to your IVR, telecom infrastructure or data-dip systems … you want to ensure that they will deliver a good customer experience over an extended period of time.
Customer experience performance on IVR systems can degrade over time due to application & system problems like: memory leaks and caching issues. This can result in customer experience issues including: long prompt delays and garbled audio.

TekVision’s Soak testing service will help to de-risk your projects by thoroughly testing your voice systems and identifying any performance issues so they can be fixed before you implement major upgrades.
We’ll design a Soak test to meet your specific needs. Our automated testing platform (AIMT) will place a moderate volume of calls into your IVR environment for an extended period of time.

Our testing team, in conjunction with our partners, will analyze the Soak test results and provide you with a report which:
  • Identifies types and frequency of customer experience issues encountered

  • Delivers detailed test results, call logs and recordings to assist in proactively resolving problems

  • Enables you to determine if your voice system meets its performance objectives under a moderate load over many hours

Our proven, best practices Soak testing methodology and expertise, will help you to identify and resolve application & system problems like: memory leaks and caching issues. This will help to reduce the risk of customer experience problems including: long prompt delays, garbled audio etc.

IVR Customer experience performance assessment

Peak-load IVR performance assessment

Sustained low volume voice system testing

IVR applications, agent and email routing, custom reports

Continuous IVR Customer Experience monitoring