If you’re planning significant upgrades to your IVR, telecom infrastructure or data-dip systems … you want to ensure that they will deliver a good customer experience over an extended period of time.
Customer experience performance on IVR systems can degrade over time due to application & system problems like: memory leaks and caching issues. This can result in customer experience issues including: long prompt delays and garbled audio.
TekVision’s Soak testing service will help to de-risk your projects by thoroughly testing your voice systems and identifying any performance issues so they can be fixed before you implement major upgrades.
We’ll design a Soak test to meet your specific needs. Our automated testing platform (AIMT) will place a moderate volume of calls into your IVR environment for an extended period of time.