Testing Services

TekVision has 20 years of experience testing contact center solutions that use platforms from Cisco, Genesys, Avaya, Interactive Intelligence, Nuance and other vendors. We work with our partners and customers to design and deliver comprehensive cost effective testing services. Our primary goal is to ensure that contact center systems perform as expected and deliver a good customer experience. Our services include:

Health Checks

IVR Customer experience performance assessment

Load testing

Peak-load IVR performance assessment

Soak testing

Sustained low volume voice system testing

Functional testing

IVR applications, agent and email routing, custom reports

Monitoring-testing

Continuous customer experience monitoring

TekVision’s professional services team and partners use our Automated Interactive Monitoring-Testing service (AIMT) wherever feasible to reduce costs and testing time while improving thoroughness and accuracy.

For more information on how we can help you, please contact us