Avaya
Our expertise in call center integration and
applications development has enabled us to successfully partner with Avaya
in a variety of projects around the world. In addition, the TekVision’s
Survey Pro product supports the Avaya Interactive Response (IR) platform in
an open standards environment.
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Bell
TekVision has partnered with Bell Canada since 1995 to deliver contact center expertise and solutions to its customers. TekVision’s Survey Pro application is used by Bell’s Voice Select group to enable organizations to rapidly collect customer feedback, and identify areas for actionable improvement to their contact centers and other parts of their business. In addition, Bell Canada uses TekVision’s AIMT solution to perform Regression testing for its Enterprise IVR customers. And, Bell sells TekVision’s IVR monitoring & testing solution to its customers to improve the customer experience and availability of their IVR systems. |  |
Nuance
TekVision began its strategic relationship with Nuance and its advanced speech technologies in 2001. Since that time, we have integrated Nuance’s NVP platform and speech engines into our Survey Pro and AIMT products to deliver state-of-the art speech recognition and text-to-speech capabilities to our customers.
Upstream
Works Computer Telephony Integration (CTI) software plays a critical role in modern call centre operations. Our work often involves technologies in this sector. Our experience and expertise in this area have led to a strong partnership with Upstream Works, a reputable Canadian CTI software company. Our engineers are trained and certified to work with their software.
