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Contact Center Testing Services

IVR Customer experience performance assessment

Peak-load IVR performance assessment

Sustained low volume voice system testing

IVR applications, agent and email routing, custom reports

Continuous IVR Customer Experience monitoring

Ensure your contact center systems perform as expected

  • Speed

    Rapid testing, problem identification & resolution

  • Flexibility

    Test any type of voice system, any time, any location

  • Comprehensive

    Thorough, consistent, proven, accurate testing

  • Operational benefits

    High quality customer experience supports more self-serve & reduced zero-outs

Our customers

Our testimonials

“TekVision’s Automated Monitoring & Testing system has reduced our IVR testing time by more than 80% and significantly improved the customer experience and quality of the solutions that we deliver to our enterprise customers. TekVision’s flexibility and ‘customer first’ approach were key factors in our decision to select them.”

Juan Amaya

Associate Director Professional Services (Contact Centre Solutions), Bell Canada

“TekVision’s Automated Testing service has identified a number of opportunities to improve the Customer Experience on our automated voice menus and Integrated Voice Response systems. AIMT provides us with peace of mind via 24×7 Customer Experience testing to identify and resolve problems in a timely manner and minimize impacts to our customers.”

Bree Daniel McKibbon

Director, Customer Experience, Moneris Solutions

“TekVision’s automated monitoring, testing and professional services have enabled D+H to improve the customer experience, reliability and availability of the contact centre systems that support our clients in the Financial Services sector. TekVision’s proactive approach, proven expertise and flexibility were key factors in our decision to partner with them.”

Tom Band

Vice President, Contact Centre Operations, Davis & Henderson

“TekVision’s Automated Monitoring & Testing Services have enabled MTS Allstream to improve the customer experience, reliability and availability of our IP-based IVR systems and other customer services. Their expertise, responsiveness and flexibility allowed us to quickly identify and resolve problems during the implementation of major system changes on our IVR system and to meet our time-to-market and quality requirements.”

Ron Hoseman

Vice President, Service Assurance, MTS Allstream

Contact Us

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